Sutton goes live in weeksKinetic takes months to set up and upgrade
A May 2026 user says onboarding Kinetic took 2 years. Others describe customizations that slow upgrades, support that leaves the heavy lifting to the customer and a steep learning curve.
Where Kinetic falls shortfor manufacturers and distributors
Based on verified third-party reviews, the complaints that come up most about Epicor Kinetic are long setup, customizations that complicate upgrades, slow support and a steep learning curve.
Setup and onboarding run for months, sometimes years
One user says onboarding took 2 years. Another says a rushed implementation is being redone, and a Capterra user says implementation leans on external consultants and adaptation time that slows the business.
The initial setup was difficult, and it took 2 years to onboard.
G2 review, May 19, 2026
Customizations make upgrades slow and fragile
A user with a number of customizations says upgrades take time and effort, so major updates get pushed back. A small-business user says customized screens often break after an update and have to be fixed again. G2’s own summary of reviews names this as the recurring complaint.
We have a number of customizations and the time and effort to upgrade are somewhat difficult.
G2 review, May 21, 2026
Support puts the work on the customer
G2 scores Kinetic’s quality of support at 6.4 out of 10, against 8.2 for the Mixed Mode ERP category average. One user says that when an issue appeared right after an upgrade, support’s answer was to upgrade.
they are not very helpful and require a lot of heavy lifting from the customer side.
G2 review, May 26, 2026
A steep learning curve, and reports that are hard to build
A user says there are too many ways to do each thing, which makes training hard. A 2025 user calls the BAQ report builder far too complicated, and a G2 user says the reporting service keeps breaking.
The software has a steep learning curve and a complex setup process that can be overwhelming for beginners.
G2 review, May 19, 2026
Sutton, without the Kinetic rollout
The issues above are what Sutton is built to avoid. Here is what you get instead.
30%
Live in weeks, tailored to the operation
Sutton goes live in as little as 2 to 6 weeks. Workflows, fields and traceability are customized to fit how things are made.
30%
Tailored to the operation
Sutton is tailored to the operation, with workflows, fields and traceability customized to fit how things are made, and Sutton Studio building screens on live data.
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Changes don’t wait in a queue
A missing screen, report or workflow doesn’t sit in a support queue. Describe it, and Studio builds it on your live data.
30%
Easier to learn, with reports in plain English
Sutton is designed around fewer clicks on the shop floor, and Sutton Studio builds a report from a plain-English description, working on live data, so tailoring a report doesn’t take specialized help.
How Sutton comparesside by side
2 to 6 weeks. Not 2 to 6 quarters.
Kinetic and Suttonstart from different places
Epicor Kinetic is a cloud ERP for discrete, make-to-order and engineer-to-order manufacturers, with deep customization tools. Sutton is tailored to your operation, not the other way around. Customize workflows, fields and traceability to fit how you actually make things, and go live in as little as 2 to 6 weeks, with Sutton Studio for custom screens and reports.
Choose Epicor Kinetic if
When it may be the better fit for your workflow
- You run discrete, make-to-order or engineer-to-order production with complex jobs and project costing
- You want a deep customization toolset and have staff to use it
- You need multi-company, multi-site finance and field service in the same ERP
- You want a product configurator and MES in the same family
- You can plan for a long implementation and ongoing upgrade work
Choose Sutton if
Why Sutton would be best suited for your workflow
- You want a platform tailored to your operation and live in as little as 2 to 6 weeks
- You want to describe a report, screen or automation in plain English and have Sutton Studio build it on live data
- You want lot traceability, sign offs by role and audit trails across multiple sites, without a long configuration project
- You want orders, fulfillment and manufacturing in one plan, with plans listed up front, instead of adding modules one at a time
- You want reports and AI agents working on live data, not an overnight sync
Everything you need to run your operations with Sutton.
One platform for inventory, production and purchasing, with Studio to build your own apps and Intelligence to show you what needs attention.
Run every operation from one system
Inventory, purchasing, production and sales orders share the same live data, so every team works from one source of truth.
Build your own apps in plain English
Describe the screen, report or automation you need and Studio builds it on your live data in minutes. Prefer a hand? Our team builds it with you.
See what needs attention before it costs you
Sutton Intelligence turns your live operations data into insights, so you can spot shortages, delays and margin issues early.
Yes.
Three critical materials are projected to run out within the next seven days:
I recommend reordering all three items now to avoid production delays.
Based on current demand, open orders, and supplier lead times, you should order:
No more implementation.
Just onboarding.
Sutton's onboarding agent reformats your data, configures your system, and gets you live. A real human is always a call away. And if something is missing, describe it in plain English and it exists inside the product in minutes.
Hi Siddharth,
How can I help you today?
AI agents reformat your data, map your fields, make bulk edits, and configure the system. What used to take weeks of manual work happens automatically. You review and confirm.
What would you recommend for purchase approvals?
For your operation, I’d add a manager review step only for high-value orders. It keeps things moving without losing control.
Sounds good. How soon can we test it?
I can have the updated workflow ready tomorrow, then we’ll test it with your team and move toward launch.
Map your locations, workflows, and rules. Sutton is configured around how your operation actually runs — no rigid templates.
Rafael Santos
Smartphone Case / Blue
Smartphone Case / Green
Smartphone Case / Red
Microfiber lining / Red
Microfiber lining / Purple
ABS Colorant Additive / BlueABS Colorant Additive / Purple
Polypropylene Parts / BluePolypropylene Regrind / Blue
Phone case box
Mold Release AgentCreate a portal where franchise locations can order approved items and track deliveries.
Got it. I’ll set up a dedicated ordering portal for your franchise locations.
Done. Franchise Orders has been added to the navigation bar and is ready for review.
Missing something? Describe what you need in plain English and it exists inside the product in minutes. Or let our team build it for you. Either way, the feature no other vendor could deliver is live in days, not months.
Questions? Answers.
Your most frequently asked questions, all in one place. If you don’t see what you need, reach out to us.
Yes. Sutton is tailored to the operation and goes live in as little as 2 to 6 weeks, and Sutton Studio builds a screen, report or automation from a plain-English description, working on live data.
Kinetic users cite long setup and customizations that complicate upgrades.
Sutton goes live in as little as 2 to 6 weeks, tailored to the operation.
One Kinetic user says onboarding took 2 years.
Sutton Studio builds a screen, report or automation from a plain-English description, working on live data, so a change doesn’t wait on a developer.
Kinetic users say extensive customization makes upgrades slow and that customizations break after updates.
Sutton starts lot and batch tracking on the Growth plan, adds multi-site management, audit logs and approvals on Professional, and supports advanced needs such as certificates of analysis, scanner integrations and digital signatures through deep customization. Sign offs by role, audit trails and mock recall results stay on the lot record.
One Kinetic user reports problems declaring nonconformance in production and is looking for separate quality software.
Sutton Studio builds a report from a plain-English description, working on live data.
One Kinetic user calls the BAQ report builder far too complicated.
Yes, if you want:
- A platform tailored to the operation and live in as little as 2 to 6 weeks
- Reports and automations built from a plain-English description, working on live data
- Pick, pack, ship, warehousing and production on one connected platform
See how Sutton comparesto the tools you're weighing
Side-by-side breakdowns on workflow fit, traceability, implementation and pricing.
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